Ninja Silhouette

Refund Policy for BEC Shop What you want Multi-Vendor eCommerce Site

Effective Date: 04 June 2023

At our Multi-Vendor eCommerce Site (“Site”), we strive to ensure customer satisfaction and provide a seamless shopping experience. This Refund Policy outlines our guidelines for refunds and returns. By using our Site, you agree to comply with and be bound by this policy.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

– The item(s) must be purchased through our Site.

– The request for a refund must be made within [number of days] from the date of delivery.

– The item(s) must be unused, in their original condition, and returned in the original packaging.

2. Refund Process

To initiate a refund, please follow these steps:

– Contact our customer support team with your order details and reason for the refund request.

– Our team will review your request and provide instructions for returning the item(s).

– Once we receive and inspect the returned item(s), we will process the refund.

3. Refund Options

Depending on the circumstances, we offer the following refund options:

– Full Refund: If the item(s) are returned in their original condition, we will issue a full refund, including the original shipping cost.

– Partial Refund: In some cases, we may offer a partial refund if the item(s) show signs of use or damage.

4. Non-Refundable Items

Certain items are not eligible for refunds, including:

– Digital products or services.

– Personalized or customized items.

– Perishable goods.

5. Return Shipping

The customer is responsible for the return shipping costs, unless otherwise specified by our customer support team.

6. Processing Time

Please allow [number of days] for us to process your refund once we receive the returned item(s). The refund will be issued using the original payment method.

7. Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site.

If you have any questions or concerns about our Refund Policy, please contact us using the information provided below.

nayab@beccity.com

Last updated: 04 June 2023